Privacy Policy
Effective date: 20 October 2025
Controller: Top AC Service — Doha, Qatar • Phone:
+974 3038 9641 • Email:
[email protected]
Website: https://topacservice.com
1) Scope
This Privacy Policy explains how Top AC Service (“we”, “us”, “our”) collects, uses, discloses, and protects personal data when you visit our website, contact us, or use our air-conditioning services in Doha, Qatar.
2) Data We Collect
- Contact details: name, phone number, email, address/area.
- Service information: description of the issue, preferred time, photos or videos you send, unit brand/model where relevant.
- Communications: messages and call notes (e.g., WhatsApp/SMS/phone/email) related to your booking.
- Device & usage data: IP address, browser type, pages viewed, clicks, and approximate location derived from your IP (via cookies/analytics).
- Payment records: limited metadata from our payment provider (we do not store full card details on our servers).
3) Where We Get Data
- Directly from you via forms, messages, or calls.
- Automatically through cookies and analytics when you browse our site.
- From service partners (e.g., payment or communications providers) as needed to complete your booking.
4) How We Use Data (Purposes & Legal Bases)
- Provide services & customer support — to give quotes, schedule visits, perform work, send updates and invoices (contract).
- Communicate with you — respond to enquiries and post-service follow-ups (contract / legitimate interests).
- Review requests — invite you to rate our service after completion (legitimate interests / consent where required).
- Improve our site & services — analytics, troubleshooting, fraud prevention (legitimate interests).
- Legal & compliance — accounting, tax, and responding to lawful requests (legal obligation).
6) International Transfers
Some providers may process data outside Qatar. We select reputable vendors and use appropriate safeguards. By using our site or services, you acknowledge such transfers where necessary to deliver the service.
7) Retention
We keep your data for as long as needed to provide services and meet legal/accounting requirements. Marketing/analytics data is retained only as long as necessary for those purposes.
8) Your Rights
Subject to applicable law, you may have the right to:
- Access a copy of your personal data;
- Request correction or deletion;
- Object to or restrict certain processing;
- Withdraw consent where processing relies on consent;
- Portability of data you provided (where technically feasible).
To exercise rights, contact us at [email protected]. We may request information to verify your identity.
9) Marketing & Reviews
We may send service updates, schedule confirmations, and review requests via WhatsApp/SMS/email after a completed job. You can opt out at any time by replying “STOP” or contacting us at [email protected].
11) Security
We apply reasonable technical and organizational measures to protect personal data. However, no system is completely secure, and we cannot guarantee absolute security.
12) Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age.
13) Changes
We may update this policy from time to time. The “Effective date” at the top shows when the latest version took effect. If changes are material, we will take reasonable steps to notify you.
14) Contact
Questions or requests about this policy? Contact us at [email protected] or +974 3038 9641. Mailing address: Doha, Qatar.
This page is general information, not legal advice. For Qatar PDPL or other jurisdiction-specific requirements, consider consulting a lawyer.